FAQs

Frequently Asked Questions.

Here are some common troubleshooting questions

What is OvrC (oh-ver-see) and how do I get it?

OvrC is an advanced cloud based monitoring and support solution that we utilize to provide Better service and support. Faster answers and Quicker solutions. All of our client care plans include OvrC support. 

Contact us today for more information.

What is Home Automation?

The possibilities for home automation are truly endless.  This video highlights a few of the amazing ways you can turn your home into an automated (smart) home.

 

 

Contact us today for more information.

How to add voice control to your Control4 system?

Our automation solutions support voice control from many of the top brands including Amazon and Google.  This video expalins how to add Amazon Alex to your Control4 system.

Contact us for more information on adding voice control to your system.

My Internet isn't working..

If you can’t connect to the Internet at all, take a look at your router’s LED status indicators.

If there are no lights at all, the router is probably unplugged or powered down.

Using the OvrC app. select reset Internet from your device list. This will automatically reset your router and modem.  

or

Disconnect the power cord and reconnect it after 2 minutes. Make sure that the Power switch is in the On position.

My system won't turn on..

If you can’t turn on your system, take a look at your Controller(s) to make sure it (they) have power. 

Press the ‘Room Off’ button on your handheld remote, then press ‘Watch’ and select a source from your list. 

If the system still doesn’t turn reset your Primary Controller. 

Using the OvrC app. select reset Control System from your device list. This will automatically reset the required devices for you.

If you aren’t subscribed to OvrC then disconnect the power cord on your Controller and reconnect it after 2 minutes.  Wait for up to 5 minutes after rebooting your Controller for your system to come online.

I can't control the volume..

If you’ve lost the ability to control the volume of your AVR, it’s most likely an issue with the network. 

A quick reboot to your AVR and router will usually resolve the issue. 

Using the OvrC app. select reset AVR from your device list.  This will automatically reset the required devices for you.

If you aren’t subscribed to a service plan, disconnect the power cord on your AVR and reconnect it after 5 minutes.  At the same time disconnect the power cord from your router and reconnect it after 2 minutes.  Wait for 3-5 minutes after rebooting your router for your network to come online.

Bell Fibe Trouble Shooting..

What to do when your Bell Fibe isn’t working.

Powering Down the System:

    1. unplug power from the Bell Modem
    2. unplug* all the network cables from the back of the modem. (*leave the Bell Fibe cables connected to the modem).
    3. remote the battery from the Modem (if equipped).
    4. unplug power from all Bell Fibe Boxes
    5. leave things unplugged for 2 minutes

Powering Up Devices:

    1. plug power back into the Bell Modem (*the Modem will reboot, this can take up to 10 minutes).
    2. wait for all three or two (depending on your system setup) LED lights on the front of the Modem to turn white. 
    3. check to see if you have Internet.
    4. plug the network cable from the 1st Bell Fibe box into the Bell Modem using ports 2-4*. (*do not use the WAN port on the Bell Modem for any connections!)
    5. plug power back into the 1st Bell Fibe box*. (*get each box working one at a time, not all at the same time. the Bell Fibe box will reboot, this can take up to 10 minutes).
    6. check to see if you have TV.
    7. repeat step 2 and 3 until all Bell Fibe boxes are back online.

Connecting Bell Modem to your Router

    1. plug the network cable from the WAN input on your Router back into the Bell Modem network 1 port.
    2. login to your router.
    3. make sure the network/internet connection is set to PPoE.
    4. check your PPoE username and password and press Connect.
    5. check your internet connection on your streaming devices.
Which rooms in my home need a Nest Protect?

It is recommended that you place a Nest Protect inside and outside any sleeping area, on every floor, and at the top of stairways.

  • Inside and outside every sleeping area
    • If you close your bedroom door before you go to sleep, make sure you install a smoke alarm inside your bedroom and in the hallway. Closed or metal doors can also block smoke from reaching a smoke alarm.The Consumer Product Safety Commission suggests that each home should have a carbon monoxide alarm near each bedroom as well as every separate sleeping area. Most local state codes now require at least one carbon monoxide alarm for residential homes.
  • On every floor, including finished attics and basements
    • Most state residential building codes require a smoke alarm on every level for your own protection. In homes with more than 1,000 sq. feet on one level, additional alarms may be required.
  • At the top of a first-to-second floor stairway
    • In multi-story homes, a fire on one level can grow to dangerous levels before smoke has the chance to rise in a stairway.
  • On a basement ceiling near the stair entry

There may also be local regulations that you need to follow, so make sure to check the building code.

Still need help? Send us a note!
For any other questions, please write us at info@lucentcontrols.com or call us on                        + 613 327 7478