Greater Peace of Mind with Remote System Monitoring

Keep Your Systems Up and Running at Their Best

When you work with Lucent Controls for smart home automation, we want to help you keep it up and running at its best. That’s why we offer around-the-clock remote system monitoring to ensure your systems deliver their greatest value at all times. Continue reading to learn how remote system monitoring provides greater peace of mind for your Control4 system in Ottawa, ON.  

SEE ALSO: Why Lucent Controls Tops the List for Audio-Visual Companies in Ottawa

Monitoring Services

Remote system monitoring from Lucent Controls is a preventive and quick-fix solution to the typical disruptions of home technology. Here’s what you can expect:

 

• Monitoring of network-connected devices, ensuring they’re up and running smoothly.
• Monitoring the health of connected devices and switches.
• Watching the status of internet connectivity, things like average upload/download speeds and service.

 

While there are many things that we can maintain remotely, there are a few things we unfortunately cannot. These things include:

 

• Quality of audio and video
• Concerns with apps or external services (such as Netflix or Spotify)

Features of Remote System Monitoring

When you subscribe to remote system monitoring from Lucent Controls, you can take advantage of the following features:

 

• Remote Repair: We will avoid unnecessary service calls if we can access and repair the issue remotely.
• App Control: We provide a mobile app that allows you to independently diagnose and fix many common issues.
• 24/7 Support: We provide around-the-clock monitoring and support. 
• Discounted Service Call Rates: In the unlikely event that a service call is necessary, you’ll benefit from discounted labour rates, making professional support more affordable.

Lucent Controls Monitoring Plans

Lucent Controls offers two subscription service plans designed to fit various needs and budgets:

 

• Essential Plan: Priced at $39.95 per month, this plan provides reactive remote repair, 24/7 email, text, and chat support, app controls, and a 10% discount on service call labour rates.
• Enhanced Plan: For $59.95 per month, this plan includes all the features of the Essential Plan, plus proactive monitoring, remote repair, and 24/7 phone support.

Maintaining Your Control4 System

For customers with Control4 systems, regular updates and maintenance are crucial for optimal performance. We make this process straightforward and hassle-free by offering:

 

• Regular software updates to enhance functionality and security. We can schedule these updates remotely so your system is always up-to-date without any effort on your part.
• Routine system checks that identify potential issues before they become major problems. We can also perform these checks remotely, ensuring your system runs smoothly.
• Remote troubleshooting services for quick problem resolution to avoid needing a technician to visit your home.

Remote system monitoring from Lucent Controls offers Ottawa, ON, homeowners a convenient and efficient way to manage their home automation systems. With monitoring plan options and expert support, you can ensure your Control4 system is always secure, efficient, and up-to-date. Contact us to discover the benefits of remote monitoring and simplify your home management today.